FAQ
Questions Families Ask Us Most
We understand that choosing in home care is a big decision. Below are answers to some of the most common questions we receive.
Do you accept my insurance?
Medicare
United Healthcare Medicare Advantage
Aetna
Cigna Medicare Advantage
Humana Medicare Advantage
Carelon Health
Workers’ Compensation
Paradigm
Molina Healthcare
Amerigroup
How do I get started with home health care?
Getting started is simple. You, a family member, physician, hospital, case manager, or other healthcare provider can contact our team to begin the referral process. We will review your needs, verify your insurance coverage, gather the necessary medical documentation and orders, and coordinate your care.
How quickly can you start services?
We work to begin services as quickly as possible. Start-of-care timing depends on your individual needs, receipt of the required referral documentation and provider orders, insurance verification or authorization requirements, and staff availability. Our intake team will keep you informed throughout the process.
What areas do you serve?How can a provider refer a patient?
We serve ALL of DFW and surrounding areas!
Need to make a referral? Contact our intake team for assistance.
What happens after a referral is submitted?
Once we receive a referral, our intake team will:
- 1. Review the referral and supporting documentation.
- 2. Verify the patient's insurance eligibility and benefits.
- 3. Confirm that all required orders and clinical documentation have been received.
- 4. Obtain or confirm insurance authorization when required.
- 5. Review the patient's care and staffing needs.
- 6. Contact the patient or authorized representative.
- 7. Coordinate and schedule the first home health visit.
Our goal is to make the transition to home health care as smooth and efficient as possible for patients, families, and referring providers.
Start In-Home Care for Seniors With Vital Support Today
Whether you’re exploring care options for a loved one or need assistance right away, our team is here to help.
